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Back to blog Cornerstone of the Team - Logistics + Customer Support

Cornerstone of the Team - Logistics + Customer Support

Cornerstones of the Team – Logistics + Customer Support

2BScientific doesn’t just set out to keep our promise of “no-one does more for the customer” whilst providing an incredible range of reagents - since 2009, brothers and founders of the company, Tim and James Bernard set out to make a reputable, trustworthy and dependable business. This has been demonstrated time and time again through multiple ISO accreditations, offsetting our carbon footprint to make us carbon neutral, a range of international charity work via donations and being a member of the Slave-Free alliance.

2BScientific is a well-respected company that is made up of a talented team of professionals including board members, sales, marketing, supply chain management, finance, customer support, and logistics personnel. Each team plays a vital role in the company's success and works hard to ensure that all aspects of the business are running smoothly. The teams are dedicated, skilled, and committed to providing the best possible experience for customers.

At our company, we recognise the critical role that our Logistics and Customer Support departments play in our success. Both teams work closely together every day to monitor every detail of our customers' orders, from the moment they are entered into our system until the products are delivered. Our teams' attention to detail and stringent checking procedures ensure that every order is managed with great care, giving our customers peace of mind.

As soon as reagents arrive to our custom-designed workspace, our Logistics team immediately initiates the despatch process, ensuring that the products are appropriately maintained at the required temperatures. Our aim is to despatch orders upon receipt via next-day courier service upon receipt. However, in instances where this is not feasible, we store the products overnight in our state-of-the-art refrigeration units and despatch them the following day (along with a jar of honey for new customers!).

Our teams reporting systems are unparalleled in the industry, providing customers with accurate delivery dates and promptly notifying them of any changes to their estimated time of arrival. We are committed to providing exceptional customer support and respond to all queries received via email within hours, ensuring that our customers' concerns are addressed quickly and efficiently. We take pride in treating each query with the same high level of attention and sincerity, as we genuinely enjoy assisting our customers with their questions. As a token of our appreciation, we often include gifts in our shipments such as reusable bamboo cutlery or wireless phone chargers: we believe our customers deserve the best that we can offer.

At our company, sustainability is a core value that we uphold in all aspects of our operations. We are committed to using recyclable packaging for all our deliveries, and we have implemented a popular ice pack recycling programme to minimise our environmental footprint. As part of our efforts to reduce waste, we are dedicated to reusing ice packs and polystyrene boxes. We are continually exploring new ways to promote sustainability and reduce our impact on the environment, as we believe that every small action counts towards a more sustainable future.

In conclusion, the Logistics and Customer Support teams are the backbone of our company, playing a critical role in ensuring that our customers receive the highest quality service. We recognise the importance of their contributions to our success, and we are proud of the expertise, dedication, and attention to detail that our teams bring to their roles. Our meticulous order processing and quality assurance measures ensure that every order is handled with great care and attention to detail, giving our customers peace of mind.